The only helpdesk designed for the AI Agent era Intercom is the only helpdesk with a natively integrated AI Agent, Fin, meaning every customer conversation improves the next one, enabling perfect experiences that were never possible before. Start free trial View demo Fully-featured helpdesk Natively integrated AI Agent AI-powered Insights Self-improving system A complete solution for AI and human agents Intercom and Fin are built together, so you have full visibility across your entire operation, and your team and Fin can collaborate seamlessly to deliver perfect customer experiences. Start free trial View demo AI-powered agent workspace With an omnichannel inbox, AI-powered ticketing, and real-time assistance from Copilot, your human team has everything they need to onboard faster, work more efficiently, and deliver better customer experiences. A seamless experience for customers and agents A single solution means Fin and your human team work from the same customer record, so handoffs have full context, no one switches between tools, and every customer gets a consistent, seamless experience. AI-powered Insights across every interaction Our AI engine automatically scores and organizes every conversation across Fin and your human team, so you always understand quality, can spot emerging trends, and get alerted to what matters. Learn more A self-improving system Fin constantly improves by learning from your best human reps, and suggestions and assistance from Fin make your human team better. With everything in one system, managers get Recommendations on what to fix, from missing content to data integrations, and can act on them with one click. FIN AI AGENT A world-class AI Agent Fin is a world-class AI Agent trusted by many of the most forward-thinking businesses in the world, including Anthropic, Clay, Lightspeed, Rocket Money, Gamma, and many more. Learn more “If you’re debating whether to build your own AI solution or buy one, as a fast-growing company in a complex space, my advice would be to buy – and specifically, buy Fin.” Isabel Larrow Product Support Operations at Anthropic A fully-featured AI-powered helpdesk Intercom has every feature your team needs to resolve queries faster, deliver personalized service, engage proactively, and continuously improve your customer experience. Start free trial View demo Resolve queries faster Copilot Give every agent an AI assistant that pulls context from past conversations, surfaces instant answers from your knowledge base, and drafts replies, so your team resolves more queries, faster. Learn more AI-enhanced ticketing Convert any conversation into a ticket with one click, automatically categorized, prioritized, and routed to the right team, so every issue reaches the right person, with full context. Learn more No code automations Build powerful automations to route conversations, manage SLAs, and configure escalation triggers, without any engineering support. Deliver tailored experiences across every channel Omnichannel Bring every conversation across email, chat, phone, WhatsApp, and social apps into one inbox, so your team works from one place and every customer gets a consistent experience regardless of how they reach out. Learn more Live customer intelligence Access rich, real-time records for every user and company, with conversation history, behavioral data, and custom attributes, giving Fin and your human team everything they need to deliver personal, tailored service. Apps and integrations Connect Intercom to over 350 integrations out of the box, including Salesforce, Stripe, and Jira, with powerful, flexible APIs for everything else, all quick to set up and easy to maintain. Learn more Engage customers at the right moment Onboarding tools Onboard customers with interactive product tours, checklists, and in-app tooltips, so they get up to speed faster and get more value from your product, all without contacting support. Learn more Proactive notifications Keep customers informed about new features, known issues, and policy changes with in-product messages, mobile push notifications, and banners. Learn more Targeted messaging sequences Build omnichannel message journeys with a no-code visual builder, targeting customers precisely based on live behavioral data, product usage, and custom attributes. Learn more Monitor and improve every interaction Insights The only solution with 100% coverage across your entire support operation, giving you actionable insights into what customers are asking, how they feel, and what's changing, with CX Score, Topics Explorer, and Trends. Learn more Always-on QA Monitor every AI and human conversation in real time, with AI-powered scoring against your custom standards and instant alerts the moment quality drops. Learn more Reporting Access pre-built reports covering every support use case, and a fully customizable report builder with advanced filters and chart visualisations. Learn more “Our Lightspeed customer service agents are dramatically more efficient when using Copilot. In testing, agents using Copilot were able to close 31% more customer conversations daily.” Angelo Livanos Senior Director of Global Support at Lightspeed A true partner with deep domain expertise We partner with you to set up and scale industry-leading customer experiences, with deep domain expertise, thought leadership, and education to give your team an edge The company you can trust Fin is built for security, reliability, and transparency, meeting leading compliance standards. Learn more Expert support, at every stage Fin's Success and Services teams give you direct access to the experts behind the product, so you can launch and scale with confidence. Learn more The AI Agent Blueprint A practical guide to launching and scaling AI in customer service, built from real-world experience and best practices. Learn more “I truly believe that the way the Intercom team has supported us is one of the most inspiring examples of strong customer success that I've seen.” George Dilthey Head of Support at Clay Transparent pricing Intercom with Fin Combine Intercom with Fin for a single, fully integrated customer service platform. $29 PER SEAT/MO + $0.99 PER OUTCOME Learn more Perfect customer experiences, powered by Intercom Start free trial View demo